Privacy Policy

Effective Date: [10 Aug 2024 ]

At TidalChat.com, your privacy is our priority. This Privacy Policy outlines how we collect, use, and safeguard the information of our users. By using our website and services, you agree to the practices described in this policy.

1. Information We Collect

TidalChat.com collects and processes the following types of information:

• Personal Information: Name, email address, phone number, and billing information provided during account registration or customer support interactions.
• Usage Data: Information on how you interact with our platform, including IP address, browser type, pages visited, and time spent on the site.
• WhatsApp Data: Messages sent and received via WhatsApp using our platform. This includes any attachments, files, or media shared through TidalChat's services.

2. How We Use Your Information

We use your data to:

• Provide and improve our services.
• Process payments and manage your account.
• Communicate with you regarding updates, features, and customer support.
• Analyze usage trends to improve platform performance and security.

Note: We do not access or store the content of your WhatsApp messages beyond what is necessary for service functionality.

3. User Responsibility for Data Privacy

TidalChat.com provides a platform for automating WhatsApp conversations to enhance your business communication. However, you, as the user, are solely responsible for the privacy and security of the data you choose to process through WhatsApp. This includes, but is not limited to:

• Ensuring compliance with local and international data privacy regulations when using our services.
• Obtaining consent from the recipients of your WhatsApp messages where required by law.
• Protecting sensitive or confidential information transmitted via WhatsApp, including using encryption and secure channels where appropriate.

TidalChat.com assumes no responsibility for any misuse or unauthorized access to the data you manage on your WhatsApp accounts.

4. Data Security

We take reasonable steps to protect your personal information using industry-standard security measures such as encryption and access controls. However, no system can be 100% secure, and we cannot guarantee the absolute security of your data.

5. Third-Party Services

TidalChat.com integrates with WhatsApp, a third-party platform. Your use of WhatsApp is governed by WhatsApp's own privacy policies and terms. We encourage you to review these policies to understand how they collect, use, and protect your information.

6. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. You may request the deletion of your personal data at any time by contacting us at [Insert Contact Email].

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request corrections or updates to your personal information.
• Request deletion of your data.
• Object to the processing of your personal information.

Please contact us at [Insert Contact Email] for any data-related inquiries or requests.

8. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you via email or on our platform where appropriate.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

TidalChat.com
[support@tidalchat.com]